SHIPPING AND FREIGHT CHARGES
Our shipping fees are tiered based on the order total. The shipping fee varies based on your "ship to" location with FREE SHIPPING for all orders $500 or more. This policy applies to any order shipped to a single address in the continental United States.
SHIPPING POLICY EXCEPTIONS
Please note, we are not able to ship to Alaska, Hawaii, U.S. Territories or P.O. Box addresses, etc. Also, we are currently unable to ship outside of the U.S. contiguous states.
FedEx is our primary shipping carrier. However, we also use several different LTL freight carriers depending on the load size and dimensions as well as the destination of the final shipment.
GENERAL SHIPPING TERMS
When will my order ship?
Orders received for in-stock items will usually ship within 24 hours, assuming the order is approved during normal business hours (Monday – Friday). Backorders typically ship within three business days, depending on supplier availability. In-transit times will vary based on the delivery zone for the order.
How can I tell which items must ship via motor freight?
LTL Freight Carriers are used for any product(s) that exceed the general weight and size allowances of FedEx.
Will you ship my order outside the U.S.?
The Packaging Group can only ship orders within the continental U.S.
The Packaging Group may drop ship your items, but only to the shipping address, you have specified on your order.
Incorrect "Ship To" Address
In the event that you provide an incorrect "Ship To" address on your order, which requires a later correction, there will be a ($45) Forty Five dollars fee to change the address associated with your payment method. You must pay this amount in advance for any changes to your correct delivery address.
Orders - Any and all orders $100 or more are subject to verification. Additionally, if your order is being shipped to a different address than your billing address we must verify as to its authenticity before the order ships. We only accept US-based bank credit cards.
30 Day Guarantee: Return any item (unopened and unused) for any reason within 30 days for a refund. Please note: the item has to be in its original form and resaleable condition.
Associated with manufacturer defects only, including but not limited to missing parts, accessories, or faulty functioning or operation. You must notify The Packaging Group for insturction and must return the item back to the manufacturer (within 30 days of purchase) before a new product can be shipped to you. We will pay for the return shipping label and provide instruction on how to return the defective item.
On the rare chance that an item you ordered arrives damaged, please keep all the packing materials as you received them, and then please call our Customer Care Team at (888) 893-7921 within 2 business days. It may also be helpful to take a few pictures of the package or the item so that we can see exactly what happened and email to firstname.lastname@example.org. The Packaging Group will arrange for a replacement to be sent to you after we receive your original damaged item.
HOW TO RETURN ITEMS?
Contact The Packaging Group Customer (TPG) Service at (888) 893-7921 for Return Authorization Number and further instruction.
If TPG or the supplier is at fault, TPG will schedule a Call Tag to pick up the package free of charge. Otherwise, the customer will be responsible for the 20% restocking fee and return freight. Please contact customer service at 888-893-7921 to obtain the replacement order.
Note: The customer is responsible for the restocking fee and return shipping. Additionally, if your order was shipped to you “Free Shipping” upon accepting your return the actual shipping paid by TPG will be deducted before issuing the credit back to your original payment form.
1. Write the Return Authorization Number/Order Number on the outside of the package.
2. Send the item back to the address as specified.